Privacy at a glance
We collect only the information needed to operate the website, respond to messages, deliver requested resources, send communications you choose to receive, improve the site, and protect it from misuse. We do not sell or rent your personal information.
01 Scope and responsibility
This Privacy Policy applies to Smart Flow Tai Chi and the website smartflowtaichi.com (collectively, “we,” “us,” or “the Website”). It covers personal information collected through our pages, contact forms, free-resource forms, newsletter forms, comments if enabled, and related website services.
For applicable data-protection laws, the Website operator is responsible for deciding why and how this information is processed. This policy is intended to provide clear notice and should be read together with our Terms and Disclaimer.
02 Information we collect
| Category | Examples | How it is received |
|---|---|---|
| Contact details | Name, email address and information in your message | When you contact us or request support |
| Resource and subscription details | Name, email, selected guide, consent choice and delivery status | When you request a free resource or subscribe |
| Technical information | IP-related security data, browser type, device type, referring page, timestamps and error logs | Automatically through hosting, security and analytics systems |
| Transaction information | Product, order status and payment-provider reference | If you purchase a future premium resource |
| Public contributions | Comment name, website and comment content | Only if commenting is enabled and you post a comment |
Please do not submit sensitive medical information. This Website provides general educational information and is not a healthcare provider or emergency service.
03 How we use information
Depending on how you interact with the Website, we may use information to:
- respond to questions, feedback and support requests;
- deliver the free guide or digital resource you requested;
- send newsletters or updates when you have chosen to receive them;
- manage purchases, downloads and customer service for premium resources;
- operate, troubleshoot, secure and improve the Website;
- understand aggregate website use and content performance;
- prevent spam, fraud, abuse and unauthorized access; and
- meet legal, accounting, tax and regulatory responsibilities.
We process information when you give consent, when it is needed to provide a service you request, when we have a legitimate and proportionate operational or security reason, or when processing is required by law—according to the legal basis applicable in your location.
04 Contact forms, free guides and email
Contact form
When you use our contact form, we receive the details you enter so we can review and answer your inquiry. Form submissions may be stored in WordPress and delivered to an authorized site mailbox.
Free digital resources
When you request a free resource, we use your name and email address to record the request and send the selected resource. A security hash, timestamp and delivery status may also be stored to prevent abuse and diagnose delivery problems. Requesting a guide does not by itself enrol you in marketing unless the form clearly asks for separate consent.
Newsletter and promotional email
If you subscribe, we may send Tai Chi articles, practice ideas, website news and relevant offers. You may withdraw consent at any time by using the unsubscribe link in an email or contacting us. Service emails needed to fulfil a request may still be sent independently of marketing preferences.
07 Data retention and security
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including delivering resources, maintaining records, resolving disputes, preventing abuse and meeting legal obligations. Retention periods vary by record type. Information that is no longer required may be deleted, anonymized or securely archived.
We use reasonable administrative and technical safeguards designed to protect information, such as access controls, software updates, anti-spam measures, backups and secure connections. No internet transmission or storage system can be guaranteed completely secure.
08 Your privacy choices and rights
Subject to applicable law, you may be able to:
- ask what personal information we hold about you;
- request access to or a copy of that information;
- ask us to correct inaccurate or incomplete information;
- request deletion of information that is no longer required;
- withdraw consent for future processing;
- unsubscribe from promotional email;
- object to or restrict certain processing; and
- raise a concern with the relevant data-protection authority.
To protect your privacy, we may need to verify your identity before completing a request. Some records may be retained where required by law or for legitimate security, fraud prevention or legal-claim purposes.
09 Children’s privacy
The Website is intended for a general audience and is not designed to knowingly collect personal information directly from children without appropriate parent or guardian involvement. If you believe a child has submitted personal information improperly, please contact us so we can review and take appropriate action.
10 International processing
Our hosting, email, analytics or other service providers may process information in countries other than the one where you live. Privacy laws may differ between countries. Where required, we use service providers and safeguards intended to support lawful international processing.
11 External links and embedded content
Articles may link to or embed content from services such as YouTube, social networks, retailers or other websites. Embedded content may behave as though you visited the external website directly and may collect data, set cookies or track interactions according to that provider’s own policy. We do not control third-party privacy practices, so please review their notices before providing information.
Some external product links may be affiliate links. Affiliate tracking may record that a visitor followed a link, but the external retailer controls the information collected during any purchase.
12 Changes to this policy
We may update this Privacy Policy when our services, technology or legal responsibilities change. The revised version will be posted on this page with a new “Last updated” date. When a change materially affects how previously collected information is used, we will take any additional notice or consent steps required by applicable law.
Questions or privacy requests?
Contact the SmartFlow Tai Chi team and describe your request. Please do not include passwords, payment-card details or sensitive health information.
Visit the Contact PageEmail: support@smartflowtaichi.com
